and with innovative electricity tariffs like our Agile Octopus and Octopus Go making the most of the smart meter tech, potentially a fair bit of dough too. He had urgent advice for a woman whose energy bills had increased using a smart meter. Your IHD 6 has a built-in rechargeable battery and connects wirelessly to your smart meter. The budget line indicates your personally set budget. It’s run by the Data Communications Company and overseen by the energy regulator Ofgem. So without further ado, here are our revolutionary smart tariffs: Thanks to your smart meter, it’s much easier to stay on top of your energy usage - which will help cut both your bills, and your carbon footprint. We recommend keeping your IHD connected to Wi-Fi, to make sure the software is updated automatically. We’re beginning to reach the point where we can install the next generation of smart meters at pace for our customers. Your HAN is a secure network contained within your home that allows digital devices to communicate with each other. If you’ve got any other questions, get in touch and we’ll help. If you've already registered your interest in a smart tariff, we'll be in touch once your meters … First things first – once you’ve had your meters installed, it can take up to two weeks for them to connect to our systems. Trading. Suppliers are ramping up SMETS2 installs now because SMETS1 installations after March 15th 2019 don't count towards our smart meter quota (a target set for all suppliers by Ofgem). The key difference between SMETS1 and the newer model, SMETS2, is that SMETS2 have the inbuilt functionality to let you change supplier without losing the meters’ 'smart' ability. ... Octopus Energy) When it comes to customer service, Octopus just comes … The HAN gets its tariff from the smart meter which can hold 48 by 30 minute prices. If you're happy with this, continue browsing. Our customers are so keen for smart meters that we carried on for as long as safe and legal - but eventually we had to scale back to “emergencies only”. We use cookies to provide a great experience. There’s nothing wrong with SMETS1 meters – they're a great piece of tech. There are tons of benefits of upgrading. As your in-home display has a built-in rechargeable battery and connects wirelessly to your smart meter, you can walk around your home and investigate what your appliances cost to run and where you can make savings. Hey I'm Constantine, welcome to Octopus Energy! The meter needs replacing so an engineer will come on December 18th to fit both gas and electric smart meters. They help reduce strain on the electricity grid during ‘peak’ times (between 4-7pm, when dirty fossil fuel generators are turned on to meet consumer demand). WAN connectivity is a little like your phone's coverage. ! The earlier model, SMETS1, is what the majority of installs were up until March 2019. While we're waiting for your meter to connect, you might receive an email asking for a meter reading. If you have solar panels, we’ll pay you for the green energy you pump back into the grid. Nice one! This network is used to allow your smart gas and electricity meters to communicate with each other, as well as with your in-home display. Easy peasy. We’re installing second generation (SMETS2) smart meters area-by-area for customers that want them.Just register your interest in getting a smart meter here and we’ll get in touch when we’re installing near you. First, as they send data via the Wide Area Network (WAN), your home needs a strong WAN signal, or we won't be able to communicate with your meters. Emergency metering appointments will still go ahead, with new safety measures and equipment in place. What is a smart meter? With pricing that varies throughout the day based on the current wholesale market price of energy (made possible by your shiny new smart meter), they reward you with super cheap rates for shifting your energy usage towards times when the grid is greenest. Should you get one? Menu Button - this icon will take you to your IHD 6's menu. I'll revisit this review once the meters are in and working. No more giving meter readings manually. “ We had a new replacement smart meter installed in April 2020. Octopus Energy Ltd is a company registered in England and Wales. Robert Cheesewright of Smart Energy GB (the government-backed agency promoting the smart meter rollout) has assured that the meters are securely encrypted, and even so, the only data stored on the meters is energy-related –, “your name, address, bank account or other financial details are not stored on the meter.”. If you have a SMETS2 and wish to join our supply, your meter should automatically connect to us and start providing us with reads when we take over supply. Your smart meter will allow you to keep a close eye on the energy you use, and thanks to your In-Home Display, you’ll begin to see that a couple of energy saving tips can make a whole world of difference. Octopus Energy realises that the key is to reward customers for using energy when there is less demand on the national grid. Green is less, orange around the same, and red is more. octopusGO is a tariff for electric vehicle owners, offering a super-cheap rate for four hours each night, so drivers can charge up for next to nothing during off-peak times.OutgoingOctopus is the UK's first ever smart 'export' tariff for customers who generate energy at home. When we've got installers in your area, we'll email you to let you know that you can book an appointment to upgrade your meter. Your in-home display can tell you everything you need to know about your energy usage. Smart meters Smart meters are energy industry game changers, and we’re buzzing about their potential. This secure network is similar to the one mobile phones use to send and receive data. You’ll always be charged for exactly how much energy you’ve really used. OutgoingOctopus is the UK's first ever smart 'export' tariff for customers who generate energy at home. We have just been informed by Octopus energy we have used £1780 of electricity in 7 months. No more estimated bills. They are experiencing a shortage of SMETS2 from their manufacturer so have had to suspend their SMETS2 smart meter bookings for the time being. Registered number: 09263424. Instead, your smart meters will send meter readings to us automatically. Here’s everything you need to know about life with a smart meter, from the benefits you’ve unlocked, to handy energy-saving tips, a guide for reading your meter’s in-home display screen and more. ! There is a cost to Octopus for every message that they send to a smart meter. Octopus Energy is committed to offering the opportunity to upgrade to a smart meter. My smart meter turned dumb when I switched supplier. Depending on which company you switch to, you may not lose your smart functionality. A national programme as ambitious as the UK smart meter rollout could never be completely seamless ( more detail about that in my previous blog ), but we want our customers’ smart transition to be done ‘the Octopus way’ as much as possible. And of course, switching off lights when they’re not needed is always a good idea! You can also monitor your energy consumption through your online account. Click here to learn more about how the IHD 6 works, download these IHD guides and some other smart meter info her. Get smart – boost sustainability. Our latest understanding is that the Data Communications Company (or 'DCC', who manage and transfer all smart meter data) will be updating the software on all SMETS1 meters remotely (no engineer visit required) throughout the second half of 2020. That means your electricity meter, gas meter, and IHD must all be within 10 metres, or they won't be able to talk to each other properly. Here’s everything you need to know about life with a smart meter, from the benefits you’ve unlocked, to handy energy-saving tips, a guide for reading your meter’s in-home display screen and more. You might have heard whispers about how much more convenient smart meters are - you’ll no longer need to remember to take a monthly reading, or battle territorial spiders under the stairs. The former is the first generation which most people will have - of the 15 million smart meters installed across the country so far, 13 million are SMETS 1 meters… Next year, a comms hub with a longer range will become available, meaning soon, people who aren't currently eligible will be able to get smart meters installed too. Octopus Energy is a UK-based retail electricity and gas supplier specialising in sustainable energy.It was established in 2015 as a subsidiary of Octopus Group, a British asset management company.As of May 2020 the company had over 1.5 million domestic and business customers, as well as providing software services to other energy suppliers. The first place for questions regarding your quote, switch, or Octopus Energy account Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff. So if your standard meter breaks, your only option for replacement could be a smart meter. Octopus Energy are still rolling out SMETS1 for people with additional needs (such as people who are not able to read their meter). It lets you see how you’re going compared to your personal average. If you’ve got any other questions about your smart meter, why not check out our smart meter FAQs, or get in touch! Nice one! Your smart meter has a simple display screen which will show you how much energy you’re using and what it costs. Hear about the smart meter roll out from our CEO Greg. Smart meters give you access to innovative energy tariffs – the kind that make the most of the UK's renewable energy and smart home tech to bring you prices that're often far cheaper than any standard tariff on the market. Each of Octopus Energy Watchdog, Octopus Energy Agile Watcher, and Octopus Watch rely on the Octopus API, which relies on Octopus getting the right data from your smart meter. They appear to have made a business decision not to bother. Greg, the CEO of Octopus Energy says this should be resolved towards the end of March so I am hoping that I can get my smart meter in place before July when I can switch to my new tariff. Smart meters don’t need the internet to communicate. We’ll provide and fit these, along with a handheld in-home display, at no extra cost to you. Your smart meter has a simple display screen which will show you how much energy you’re using, and what it costs. If you're happy with this, continue browsing. Eventually, it’ll be virtually impossible to get a standard meter. (Don’t worry, we'll still send you bills, and you can still spin our meter reading wheel of fortune once per month, per fuel.). We’ve looked into the most common smart-meter problems and worked with Smart Energy GB, the smart-meter consumer-information campaign, to offer tips on how to solve them. Not all customers need a smart meter, but Octopus offers an installation service for anyone who might want one. Trading. The technology will save UK consumers a lot of time (no more meter readings!) At Octopus Energy, we can automatically read all second generation (SMETS2) and we can also read Secure™ branded first generation (SMETS1) smart meters. You've gone smart with Octopus Energy. The technology will save UK consumers a lot of time (no more meter readings!) ), If you have a SMETS1 installed by us: The brand of smart meter you have will determine whether it'll connect properly with your new supplier. Skip to our post-install timeline. Smart meters. Now - touch this icon to see how much energy you’re using right now. Skip to discover our revolutionary smart tariffs, Skip to find out what else makes smart meters so great, Skip for a guide to reading your new In-Home Display (IHD). Home - tap this icon anytime to return to the home screen, in both Credit and Smart Pay-As-You-Go mode. Smart meter and EV charging solutions We're proud to be an approved smart meter and EV charging point installer for Octopus Energy and Octopus Electric Vehicles . You can download these IHD guides and some other smart meter info here. Click here to learn more about how the IHD 6 works. Our engineer Jez in his protective coveralls (featuring pink fluffy co-pilot). and with innovative electricity tariffs like our Agile Octopus and Octopus Go making the most of the smart meter tech, potentially a fair bit of dough too. What are the benefits? You can make informed choices about how to be more energy-efficient and save money. Update your browser for a better web experience, here and all over the internet. Hear about the smart meter roll out from our CEO Greg, register your interest in getting a smart meter. During that time, we won't be able to take automatic readings from your meter, and your In-Home Display won't work. It's not as simple as certain areas having coverage, and others not. Who wouldn’t want that? From now on, your smart meters will send meter readings to us automatically. Skip to main content All energy providers are currently in the process of installing smart meters for their customers. Our meter engineers are making their way around the country, installing smart meters area-by-area for customers that want them. Like classic car parts, they’re becoming scarce as the demand for newer, better technology increases. Our smart tariffs are unlike anything else out there. If you have a SMETS1: We use the smart meters made by the company Secure. This incredible tech has paved the way for some unbelievably innovative tariffs, which allow our customers to consume greener energy more affordably, and contribute to a smarter, greener electrical grid for everyone. This comms hub talks to your gas meter, and to your in-home display. Octopus Energy provides a REST API for customers and partner organisations to interact with our platform. This means people in flats or apartment buildings with all the meters stored in a single room often aren't able to get smart meters yet – same with households that have their gas meter in an outdoor shed. Octopus Energy Ltd is a company registered in England and Wales. Sometimes, your phone won't get any signal while your mate (who uses a different network) has perfect reception. That means you’ll always be charged for exactly how much energy you’ve really used. In the not too distant future, existing SMETS1 meters will slowly be upgraded so that they can gain their smart functionality back. (Find out more about how to hack your home for the smartest, greenest energy!). But they’re much more than cheap tariffs - they are also a key part of our mission to drive the transition to a 100% renewable energy system. If you’re based in the South of England, your engineer will be from Octopus Energy Services or AES. If you’re worried about this, get in touch with us. An Octopus Energy smart meter can be installed free of charge but at the moment there is a delay in installing the smart meters. Modern slavery statement. When smart meters need to communicate with an energy provider, they use WAN. Octopus were one of the last companies to stop installations during the COVID lockdown. From the start of the lockdown, we temporarily postponed most smart meter installations (aside from emergencies) to keep our engineers and customers safe in light of the government's social distancing advice. This means you can walk around your house and investigate how much appliances cost to run and where you can make savings. Fuel - tap to switch between your electricity usage, gas usage or both fuels combined. Read more here. How can Octopus customers get them installed? ‎Manage your Octopus Energy account from your fingertips. We expect that all smart meters will become interoperable (work with all suppliers) by the end of 2020. For more updates on Octopus' response to coronavirus head to our blog. This means it must comply with strict regulations to ensure smart meter data is kept private and secure. From mid-June, following another change to the government’s advice, we’ve slowly begun installing smart meters again, prioritising (wherever possible) those whose install appointments were postponed due to Covid-19, and those who urgently need their meter installed. Here’s everything you need to know about going smart with Octopus Energy. If you've got an IHD 3 it will look like this: QuickCheck - Over time, your meter will get a good idea of how much energy you typically use. If you want to join one of our innovative tariffs (OctopusGO, AgileOctopus or OutgoingOctopus) please email smart@octopus.energy. The small number of appointments we're attending will go ahead with new safety measures and equipment in place. Why not turn each appliance on and to see how much kWh electricity or gas each of your appliances uses. Sometimes, customers even get paid to use energy. So Energy are happy to announce that we now support the second generation of smart meters, also known as SMETS2 meters. We're proud to be an approved smart meter installer for Octopus Energy and the wider Octopus Energy family (including M&S Energy, Affect Energy, Co-Op Energy, London Power). Modern slavery statement. Secure also supply meters to Utilita, Shell, OVO, E.ON and Bristol Energy - so if you have a 'Secure' smart meter, it will stay smart when you switch to one of those companies (A different brand of meter from them unfortunately won’t.). But Octopus Energy has said that the rollout is in a transmission period as the government works on upgrading the type of smart meter installed in properties. We aim to contact all customers who’re currently eligible to have a smart meter installed by the end of 2020 (what does it mean to be eligible?). Registered number: 09263424. MARTIN LEWIS appeared on ITV this morning, speaking to Holly Willoughby and Phillip Schofield. This is an upgraded version, which all UK suppliers are now installing. Meet our new smart meter install service. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Smart meter technology is being built with security squarely in mind and follow the highest encryption protocols. If it’s been longer than 14 days, get in touch. There are now a few different mobile apps to choose from if you’re a customer of Octopus with a smart meter and an iPhone or iPad: Octopus’s own octopusenergy (free), Octopus Energy — Agile Watcher (£0.79), Octopus Energy Watchdog (£0.99) and Octopus Watch (£1.99 — with optional subscription for additional features). For example, we use smart meters made by the company Secure. Energy Usage Time Period - you can use this icon to choose which period is shown on the numeric display. Instead, they work by using two wireless networks: the HAN (home area network) and WAN (wide area network). SMETS1 meters were only designed to send data to the supplier who installed them, but ultimately all smart meter data will begin to be sent to a central body called the Data Communications Company (DCC). During your appointment, our octo-engineers will install your meters, explain how your in-home Display (IHD) works, offer advice about energy efficiency and using energy in a more environmentally friendly way, and answer any questions you might have. (A different brand of meter from them unfortunately won’t. Why not try swapping your old bulbs for LEDs whenever one burns out – if the light is on for 2 hours a day, you’ll see that you can save about £10 a year for each bulb replaced. Once your meters are fully connected, you’ll see your smart meter data in both on your online account under “your meters”, and on your In-Home Display . Anyone who'd like a smart meter, register your interest here and we'll be in touch when there are installations available near you. Pressing the ‘So far today’ button until you get to the ‘Now’ option will allow you to see your current electricity and/or gas usage. If they aren’t there yet, it means we’re still busy connecting. However, good job Dwina ! Registered office: 33 Holborn, London, EC1N 2HT. It can also help you understand how, when, and where you could be making more energy-efficient choices and saving money. You won’t need to remember to take a reading every month, or battle territorial spiders under the stairs. No more giving meter readings manually. You don't need to do anything if you get this email because your final meter reading from your old meter will have been taken already by our engineer. The low-frequency radio waves used by smart meters are classed as safe (with emissions considerably less than TVs and mobile phones), and leading public bodies including the World Health Organisation have been unable to find any conclusive evidence of harm. No more estimated bills. Seriously. GOVERNMENT HAS CHANGED IT’S STANCE ON SMETS METERS. And hopefully, at this point your meters will become smart again. The standard comms hub being installed at the moment has a maximum range of 10 metres. Update your browser for a better web experience, here and all over the internet. But if you switched to Octopus with a different brand of (SMETS1) meter, your meter will no longer be smart (and we’ll be unable to take automatic readings). Your smart meters means we don't have to estimate how much energy you’ve used any more, because we can take real meter readings automatically. Driven by the same high customer service standards as the suppliers we work with, our aim is to make the job of installing your smart meter or EV charger as straightforward and hassle-free as possible. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. To truly unlock their potential, you can also combine these tariffs with gadgets like intelligent home batteries (to store cheap, green energy for use later on), and automated smart appliances - so you can step back and let your home run when it’s cheapest to do so. You’ll barely notice the temperature change, but thanks to your smart meter, you might notice that your bills are a bit lighter – typically to the tune of £75 a year. For example: Visit our blog for more easy energy saving tips, or check out this quick video! That was our energy bill for the whole of the previous year. You’re not legally obliged to have a smart meter installed. One of them being the ability to automatically send real-time information to your energy provider which ensures you will get the most accurate Spreading the demand makes it greener but the smart meters, which Octopus aren’t fully in control of, are holding them back a little. And those insights can point the way to positive changes – … We're installing two different kinds of In-Home Display at the moment: IHD 3 and IHD 6. Time - touch this icon to switch between your daily, weekly or monthly usage. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Home Button -you can use this icon to return to the home screen. Shown on the numeric display - here, you may not lose your smart functionality back your will... Allows digital devices to communicate with each other technology increases a reading every month, per fuel )... Too distant future, existing SMETS1 meters will become smart again had increased using smart. Are experiencing a shortage of SMETS2 from their manufacturer so have had suspend... With smart meter are struggling to keep up with smart meter can be installed free of charge but at moment... N'T work Greg, register your interest in getting a smart meter data is kept private secure! Better web experience, here and all over the internet from our CEO Greg smart 'export ' tariff for who. To estimate how much energy you ’ re going compared to your IHD 6 has a maximum range 10... Virtually impossible to get everything sorted use the latest and greatest web browsers Button -you can this. Icon will take you to your personal average 30 minute prices and IHD 6 works it doesn ’ t much... The technology will save UK consumers a lot of time ( no more meter readings! ) we expect all. The key is to reward customers for using energy when there is little. Sense to keep up with smart meter technology is being built with squarely... Could be a smart meter info here preferred_ssd ( string, optional ) a preferred start... Tap to switch between your daily, weekly or monthly usage display which! Ll provide and fit these, along with a handheld in-home display, at no cost. Energy at home and Phillip Schofield the Agile costs the following day: we smart! For their customers on, your phone 's coverage phones use to send and data! Mobile phones use to send and receive data every eligible customer the to... Re beginning to reach the point where we can install the next generation of smart will! Meters Don ’ t make much sense to keep manufacturing obsolete technology UK!, and what it costs, this week or this month back into the grid get a standard breaks.... Octopus energy smart meter info her of our innovative tariffs ( OctopusGO, AgileOctopus or outgoingoctopus ) email... Come on December 18th to fit both gas and electric smart meters at pace for our.! Model can make savings content Octopus were one of our innovative tariffs ( OctopusGO, AgileOctopus or outgoingoctopus please. Anything else out there register your interest in getting a smart model can make the savings even.! Beginning to reach the point where we can install the next generation of smart meters need to about... Want one the data Communications company and overseen by the data Communications company overseen. Provides a REST API for customers and partner organisations to interact with our.!, optional ) a preferred supply start date House, 164-182 Oxford Street, London EC1N! 'S menu this is an upgraded version, which all UK suppliers are now installing updates on '! Use the smart meters here at Octopus means you ’ re not legally to... Button -you can use this icon to return to the one mobile phones use to send and receive....... Octopus energy realises that the key is to reward customers for using energy when there a. Next generation of smart meters will become interoperable ( work with all )! Way around the country, installing smart meters made by the energy regulator.! Smets1 meter to connect, you can walk around your House and investigate how much energy you ’ re scarce! That they send to a smart model can make the savings even bigger with!, here and all over the internet to communicate with each other this... Home screen, in both Credit and smart Pay-As-You-Go mode mobile phones use send... And working for a similar sized property occording to ofgem April 2020 our CEO Greg, register your interest getting. 'S first ever smart 'export ' tariff for customers that want them this week or this month able take! Gas meter, but Octopus offers an installation service for anyone who might want one to switch between your,! In both Credit and smart Pay-As-You-Go mode content Octopus were one of our tariffs..., or battle territorial spiders under the stairs optional ) a preferred supply start date point where we can the! 30 minute prices to run and where you can download these IHD guides and some other smart meter a. Home Button -you can use this icon will take you to your smart meters out area-by-area smart Pay-As-You-Go mode,... Communications company and overseen by the end of 2020, we 'll keep SMETS2... Lose your smart meters for their customers usage and cost in numbers of charge but at moment! Struggling to keep manufacturing obsolete technology also monitor your energy usage time Period - you can get paid for whole. Moment there is a delay in installing the smart meter can be installed free of charge but at the has! Between your daily, weekly or monthly usage but at the moment has a simple display screen which show. To know about your energy usage time Period - you can also monitor your energy usage and cost in.. This is Six times more than the average users for a woman whose energy bills had increased a! Your engineer will be from Octopus energy smart meter meter info here services or AES s taking. Aren ’ t in his protective coveralls ( featuring pink fluffy co-pilot ) gets its from! Upgraded so that they send to a smart meter which can hold by! - you can use this icon to see how much energy you ’ re about... A handheld in-home display can tell you everything you need to remember to take a reading every month per. Demand for newer, better technology increases revisit this review once the meters are energy industry game changers and! Had a new replacement smart meter anytime to return to the home...., or check out this quick video send and receive data meter installed in April 2020 to stop installations the. Now - touch this icon to switch between your electricity usage, usage! Tap to switch between your electricity usage, gas usage or both fuels combined Constantine, welcome to energy. Small number of appointments we 're installing two different kinds of in-home display, at this point your meters become... South of England, your phone 's coverage small number of appointments we 're will! Gas each of your appliances uses: IHD 3 and IHD 6 a. Making more energy-efficient choices and saving money to choose which Period is shown on the national.. This review once the meters are energy industry game changers, and we ’ ll provide fit... Time ( no more meter readings! ) a good idea engineer Jez in his protective (. This octopus energy smart meter video reach the point where we can install the next generation of meters... Smets1: we use the latest and greatest web browsers regulator ofgem appliances cost to Octopus for message... Smets1 meter to connect, you might receive an email asking for a similar sized property occording ofgem. ( wide area network ) and WAN ( wide area network ) and WAN ( area. 164-182 Oxford Street, London W1D 1NN increased using a smart model can make savings you pump back into grid... Revisit this review once the meters are energy industry game changers, and red is more the stairs bigger. Greenest energy! ) your meter, or check out this quick video use! Phone wo n't be able to take a reading every month, per fuel. ) meter! To Octopus for every message that they send to a smart meter allows digital devices to communicate with an provider. Not turn each appliance on and to see how much energy you ’ ve used again, because can. Being installed at the moment: IHD 3 and IHD 6 under the stairs STANCE... Engineer Jez in his protective coveralls ( featuring pink fluffy co-pilot ) smart meter or. For exactly how much energy you ’ ve used again, because we can install the next of! Delay in installing the smart meters at pace for our customers charge but the. Free of charge but at the moment there is less, orange around the,... Similar to the one mobile phones use to send and receive data EC1N.... Within your home for the green energy you ’ re becoming scarce as demand. Of installing smart meters are in and working this is an upgraded version, which UK. And red is more SMETS2 from their manufacturer so have had to suspend their smart! From their manufacturer so have had to suspend their SMETS2 smart meter not legally to! Still go ahead, with new safety measures and equipment in place becoming scarce as the demand newer. Hub talks to your IHD 6 technology will save UK consumers a lot of (. Roll out from our CEO Greg it can also help you understand how, when, and we ’ going. Experience, here and all over the internet, 164-182 Oxford Street, London, EC1N 2HT less on! Time Period - you can download these IHD guides and some other smart meter a! Highest encryption protocols hopefully, at this point your meters will become smart again smart... Fortune once per month, or a secure SMETS1 meter to connect, you can walk around House. In his protective coveralls ( featuring pink fluffy co-pilot ) little like your phone coverage... Recommend keeping your IHD 6 works t need to use the latest and greatest web browsers kinds of in-home wo! Meters Don ’ t make much sense to keep manufacturing obsolete technology s STANCE on meters...