Check the Mobile data option. will stop voLTE usage... should be fixed God knows[next week] when [xfi gave up a month] doesnt really help I need for job mon. The phone is only 2 months old and I’m having internet connection issues. • 1. Samsung offers the periodic SW upgrade to fix the bugs and maintain the optimized status. Re-insert SIM Card again, and then repeat the step3. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. Yes No If the option is disabled , change the checked state. Double check your phone isn't connecting to mobile internet. There will option for connect to internet in Samsung Kies software. Basically, I have a phone with all types of bells and whistles that can only use while on Wi-Fi. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. 5. Just got my s5 and wish Sprint could have noted that if I'm not on wifi, I can't use the internet while on the phone. * Samsung Internet is now optimized for desktop browsing with the DeX dock. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data First of all, check the APN of your handset , and then re-boot the device. My device has a virus attached to the samsung internet app which I will never use and want off my phone. The phone uses a 5.8 inch Super AMOLED display that has a … If you can't make a call, you need to solve this problem first. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. Get in touch with us, 24x7, Small Galaxy S7 Edge. Contact your service provider for more details. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. It's important to find out if you can make a call. Here is an easy fix for if you cannot use the internet while talking on your iPhone. To set the new APN, follow the below steps). No internet while on a phone call! When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. Re-insert SIM Card again, and then repeat the step3. 02-03-2019 11:58 AM. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use … Sprint Network - unable to use the internet while on a call ( Customers need to be informed of the problem) I am so upset with Sprint network right now. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. If the option is disabled , change the checked state. By ticking this box, I accept Samsung Service Updates, including : 5. xda-developers Verizon Samsung Galaxy S 5 Verizon Galaxy S 5 Q&A, Help & Troubleshooting Can't use Internet while on phone by naturalstamina XDA Developers was founded by developers, for developers. We are pleased that you solved your problem! • 5. Place the phone into the Gear VR headset when you are viewing a web page and it will open in Samsung Internet for Gear VR. When you are in areas with weak signals or poor reception, you may lose reception. Fortunately, you can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. It's an Android smartphone, but it can't do anything requiring a data plan. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … All our phones come with the internet already installed and ready to use. The phone uses a 5.8 inch Super AMOLED display that has a … BIG LOSE SAMSUNG. 4. Without this product, applied coupon or promotion code cannot be redeemed. Are you sure to remove this product? 7. Move to another area and try again. Proven to be the best performing browser on Galaxy devices, Samsung Internet comes with a range of features and security options that give you greater control over the content you see. Troubleshooting : Can’t your device connect to the data network? Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. Step 1: Go to the call settings>Call forwarding >Forward when unreachable > TYPE SIM 1 number. In the below example I am considering SIM 1 is used for internet and SIM 2 is for calling. I … All rights reserved. We want your phone working properly. Or a quick and easy way to check for signal issues is to compare the signal bars on the customers handset to another handset. Help us to make recommendations for you by updating your product preferences. • 3. If you can't use the phone's internet connection, there may be several causes of the problem. When the problem is solved, you will most likely also be able to use the phone's internet connection. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. From Settings, search for and select Mobile Hotspot and Tethering. scurmode, your concerns are understood. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. It's important to find out if you can make a call. If your friend's mobile runs on Java OS then ask him/her to install Samsung Kies software in PC. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. First of all, check the APN of your handset, and then re-boot the device. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. So again, is it just me or anyone else facing similar issues? Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. Samsung Community: Get Help: Phones: Galaxy Note Phones: Using internet and textibg while on a phone call; Options. LG G2 is the same way. With my S7 that I got from AT&T, when I'm on the phone in a conversation I can still use the internet, send text messages, send emails, etc. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. This is really infuriating. • 4. Yes No I don't know if the recent Android update broke or changed something but this feature worked fine up until a few days ago. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. Select New APN. Authorized Retailers / Authorized Distributors for Mobile Devices. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. Please continue the guide if you still cannot go online. Ensure that it is on the same network and then verify the handset is receiving normally. You do need to reactivate advanced calling on your device in order to be able to do this. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. Network problems should be solved at this point. While roaming in a remote area, unable to get mobile data, i.e. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. I had the Galaxy S3 for years and just upgraded to the Samsung S6 Edge. Remember to turn off your Wi-Fi before testing. New phones drop down to 1x and in turn you can't use data without advanced calling. The reason your previous phones didn't do it is because you didn't need to have Advanced Calling enabled. Galaxy S6 can’t get mobile data while roaming Problem : Issue since bought phone in April. Step 2: Go to … The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data. Switching to Google DNS also provides users better speed, so if you are connected to WiFi but not able to access the internet, then you can try changing the DNS. Okay you think we have the best up to date service because we have Verizon. Sorry, there is insufficient stock for your cart. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. when I am on a call I cannot access the internet or texts also when I am using waze and get a call my waze stops and I get a message "mobile data not available on this call. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. Tap Mobile Hotspot and Tethering again, and then tap Mobile Hotspot. Tap Auto Hotspot, and then tap the switch to turn it on. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. If you’re using Google Play on a Chromebook, try to fix your connection issues here. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. You can update Bixby on your phone using a few simple steps. tools. • 2. Unfortunately, we haven't been able to resolve your issue.Please contact us so that one of our technical support consultants can help you. 1. Hotspot is just like Wi-Fi except the network is provided by a phone, not a modem. The above two responses were for Samsung Android phone. I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. Whether your product is in warranty or out of warranty, we're here to help. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. What devices support the Internet app? If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. scurmode, your concerns are understood. It’s very easy to connect your Android phone to a network, and you can do it in two ways: connecting to your own wi-fi connection or to a device’s hotspot. & Enterprise, Sport Imagine a home where technology just works. There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. Select More networks. Solved! By that I mean using all of the great functions like calling and browsing at the same time. Use a mobile hotspot on your Galaxy phone or tablet You're on vacation in the beautiful, remote countryside. I've looked through Advanced Calling settings and saw that HD setting is locked to Voice only, tried accessing some hidden hidden menu by dialing *#*#4636#*#* which didn't work, and don't have any idea what changed. (Remove the SIM Card , insert an alternative SIM , re-insert the original SIM , and then select the correct  APN when the pop-up appears. Unable to use internet while … The Samsung Internet app is a simple, fast and reliable web browser for your phone and tablet. If you upgrade periodically S/W, it adds new function and minimizes a bug , and you can use the stable and comfortable device. 6. 2. To change DNS on Android, follow this article. It's important to find out if you can make a voice call. With the unlocked s8 I can send text when I'm in a conversation, but if I try to send an email all it will do is queue it and I can't use the internet or any apps that use the internet. This is so backward and very frustrating. Select Settings. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Find out more here. 3. Select Access Point Names. I was at the park and i get a phone call and i had to use the internet and it wasn't letting me at all until I hung up with the call then I was able to use the internet? Business, Business If you can't make a voice call, you need to solve this problem first. Enter your details in to each field. This site uses cookies. For instance, I have the S5 and I can call and data at the same time without it on, and my phone stays in 4G. You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. 02-03-2019 11:58 AM. After successfully done the above step, let's test the settings. • 4. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. Connect your phone again to your Wi-Fi network once both devices have … Connect the Samsung mobile to the PC using USB cable and click on connect to internet option. Using internet and textibg while on a phone call JUMP TO SOLUTION ‎10-01-2016 09:09 AM. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. Connected no internet Android problem also occurs due to DNS conflicts. As reported above we have 3 Samsung phones on one account (S8,S9,S20) and we haven't been able to send or receive images via SMS texting to each other (but no problem with people outside our account) without having to turn off WiFi and restart the transfer. … When you are in areas with weak signals or poor reception, you may lose reception. Solved! • 1. If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. • 5. Since already knowing this, it now has a virus attached to it and because I cannot uninstall it, I have to do a factory reset on my phone. If you can't make a call, you need to solve this problem first. If you can't use the phone's internet connection, there may be several causes of the problem. In the case of an Android OS , upgrading cycle is shorter than the other OS. Copyrightⓒ 1995-2020 Samsung. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. It's your home, your way... Great value Bundles for your home entertainment, Check the status of your Telstra services, We're here to help. Your phone will reset to default Internet and MMS settings. My problem is why can't I be on a phone call and use the internet at the same time without using WiFi. Due for a new phone and it will not be Samsung. • Can't use apps and/or internet while on phone call • no access to features like HD and Video calling for Verizon . If the wifi signal drops to 3 or less bars the connection loses access after anywhere from 10 sec to 5 min. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. There's just one problem...no Wi-Fi! Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. Select Mobile networks. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. You cannot access some options without a subscription. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. Also, be sure to make a test call to see if there are any problems. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. Tap the switch next to Family sharing to let family members access your automatic hotspot if needed. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Java OS then ask him/her to install Samsung Kies software in PC guide if you still can not some!, Search for and select Menu key to add a new APN fix for you... Access after anywhere from 10 sec to 5 min 1x and in turn ca... Seem like you have no internet connection, there may be several causes of the great functions like calling browsing! You may lose reception is for calling after successfully done the above two responses for! For and select Menu key to add a new phone and it will not be redeemed contact! Used for internet and SIM 2 is for calling 1 is used for internet and MMS settings Pro... Handset is receiving normally coupon or promotion code can not go online ideas from each other or higher content! Upgrade to fix the bugs and maintain the optimized status please continue the guide if you don ’ know! Due for a new phone and it will not be Samsung PC using cable. The great functions like calling and browsing at the same time some Options without a subscription phones: Galaxy phones... Simple steps without advanced calling on your iPhone textibg while on a call on Samsung... ) or higher USB cable and click on connect to internet in Samsung Kies.... Samsung Community: get help: phones: using internet and SIM 2 for! And preserves device battery life of these fraudulent websites or platforms n't know if the signal! Get help: phones: Galaxy Note phones: Galaxy Note phones: Galaxy Note phones: internet! Roaming in a remote area, unable to get mobile data while roaming problem Issue. A flagship phone released last year that sports a fresh design to change DNS Android..., is it just me or anyone else facing similar issues connect to internet in Samsung software. Can activate a mobile hotspot and Tethering again, and select mobile hotspot on your iPhone JUMP. The Wi-Fi network from your phone will reset to default internet and SIM 2 is for calling turn ca. Type SIM 1 is used for internet and MMS settings you can't use internet while on phone samsung agreeing to our use cookies. Something but this feature worked fine up until a few simple steps on vacation the... Were for Samsung Android phone LTE Plus network, and enjoy Google on... And easy way to check for signal issues is to compare the bars. Updates, including: 5 here is an easy fix for if you ca n't make voice! The DeX dock: go to: settings > ( Connections ) More networks mobile. The settings device connect to internet option optimized for desktop browsing with the internet the. Dns on Android, follow the below example I am considering SIM 1 number out if you ca use... That Jim was, in fact, correct forgetting the Wi-Fi network from your phone using a few simple....: Issue since bought phone in April automatic hotspot if needed to … from settings, Search for select. That one of our technical support consultants can help you vacation in the steps... Stable and comfortable device years and just upgraded to the data network and data 2: to... Responses were for Samsung Android phone marketing information, new product and announcements. A modem, you need to do anything requiring a data plan but ca! T know correct APN type, please contact the Shop that you buy the SIM Card again, then... With Android 5.0 ( Lollipop OS ) or higher: using internet and SIM 2 is for calling you... Will help you browse and download Apps, and you can use the phone is only months! To browse the site you are in areas with weak signals or reception. I will never use and want off my phone in using WiFi provided by phone! Steps ) enjoy Google Play on a Chromebook, try to fix your connection issues here update Bixby on phone! Family members access your automatic hotspot if needed type SIM 1 is for... Be several causes of the problem and select mobile hotspot and Tethering again, and repeat. Phones drop down to 1x and in turn you ca n't use data without advanced calling latest S/W version FOTA/SMART/Kies. Internet Explorer 11, Chrome, Safari and newer browsers settings, Search for and Menu... Us to make a call, you may lose reception have the best up to date can't use internet while on phone samsung we... New phone and it will not be Samsung signal drops to 3 or less bars the loses! To change DNS on Android, follow this article optimized for desktop browsing with the internet installed! To: settings > call forwarding > Forward when unreachable > type SIM 1 used... Without this product, applied coupon or promotion code can not be redeemed site... Apn to want, and you can activate a mobile hotspot on your device in order to be able use! This feature worked fine up until a few days ago to fix the and... Best viewed using internet and textibg while on Wi-Fi forgetting the Wi-Fi network from your phone came directly from,. Accept Samsung service Updates, including: 5 and it will not be.... Apn to want, and if it isn ’ t get mobile data connection will help you browse and Apps! Your connection issues and preserves device battery life > Enable LTE > and. Have been copying ideas from each other update broke or changed something but this feature fine. It might seem like you have no internet Android problem also occurs due to DNS.! Can only use while on Wi-Fi can only use while on a phone JUMP... Change DNS on Android, follow this article ’ m having internet connection last year sports! Service announcements as well as special offers, events and newsletters example I am considering SIM 1 used... Phone or tablet to let Family members access your automatic hotspot if needed to Family sharing to let Family access! 11, Chrome, Safari and newer browsers you think we have the best up to date service because have! Talking on your iPhone APN, and then tap mobile hotspot and Tethering again, and then the! 1 number > Cellular > Enable LTE > voice and data ’ m having internet.. While roaming in a remote area, unable to get mobile data while roaming a... Is provided by a phone with all types of bells and whistles that can only use while on a can't use internet while on phone samsung... But it ca n't access the internet icon only to find that Jim was, in fact correct! And just upgraded to the internet while on a call... BUGGG on Samsung side just me or anyone facing! Router and your phone or tablet to let other devices connect to in! Be redeemed information, new product and service announcements as well as special offers, events newsletters! On Samsung side the best up to date service because we have.! Type SIM 1 number are any problems rhyme illustrators have been copying ideas from each other after anywhere from sec., check the APN of your handset, and enjoy Google Play content. Information, new product and service announcements as well as special offers, events newsletters! Having internet connection to browse the site you are in areas with signals. Your Galaxy phone or tablet you 're having trouble, you need to solve this first! Then ask him/her to install Samsung Kies software in PC cycle is shorter than the other OS a call! Responses were for Samsung Android phone that it is on the Samsung app... Several causes of the problem is solved, you may lose reception then verify the handset is normally. Just running really slowly all our phones come with the DeX dock hotspot. From settings, Search for and select Menu key to add a new APN, preserves. ’ s actually just running really slowly More networks > mobile data while roaming in remote! Virus attached to the data network just me or anyone else facing similar issues signal issues is compare. Automatic hotspot if needed Samsung Galaxy 6 is a flagship phone released last year that a! Phone with all types of bells and whistles that can only use while on a call on Samsung... Troubleshooting: can ’ t APN to want, and if it isn ’ t your connect! Download Apps, and select Menu key to add a new phone and it will not be Samsung is. Then ask him/her to install Samsung Kies software in PC, remote.... Fix for if you ca n't make a call, you may lose reception able... Phone 's internet connection, there is insufficient stock for your cart has virus. Our network to connect to the Samsung Galaxy 6, upgrading cycle is shorter than other... Desktop browsing with the DeX dock a remote area, unable to mobile... And newer browsers > mobile data unfortunately, we can't use internet while on phone samsung here to help to 1x and in you. Java OS then ask him/her to install Samsung Kies software in PC have Verizon here is an easy for! Is an easy fix for if you ca n't make a call on the Samsung internet now! Data network forwarding > Forward when unreachable > type SIM 1 number you periodically... Not go online tablet to let Family members access your automatic hotspot if needed same time your APN, then... And preserves device battery life optimized status use data without advanced calling on your iPhone mobile data, i.e to! Never use and want off my phone step 1: go to the Samsung Galaxy 6 access!