I notice that my connection is able to maintain a relatively consistent SNR and sync rate, except for when the phone rings. And I have tried connecting directly to the modem and theirs no problem, but when a go through the router it tends to do that... And i emailed d-link (my router) and they said to open the some ports up. Sporadic or intermittent loss of you connection to the Internet is often caused by electronic or physical interference. I use a Westell VersaLink 327W to get my internet, but it loses connection everytime the phone rings or if someone is using it. WhatsApp is a great app for real time communication, whether via text message or VoIP calls. Reply. Check for noise on the line by doing a quiet line test. why does my internet go down when home phone rings , not on dial up new routor I have a new dell pc , I needed a new routor so I order one thrugh century link my phone service , ive had nothing but troubles , every time my phone rings I lose internet service , some one please help ,ive called phone company they said to take off filters which came with ne routor ,still happens thank you carol Solved: Hello, I lose connection to the Internet whenever someone calls the homephone, and then hear static while the modem tries to reconnect. April 1, 2013. In the majority of cases where the phone rings, the router will lose sync. Any ideas? When the phone - 57410 It can affect the DSL signal but not just when the phone rings. If it's good until the phone rings, without being picked up, then you have a wiring problem or an issue with the frame adapter.A DSL connection should be able to survive a ring, filter or no filter. Wireless Connection Always Dropping When Phone Rings? I have DSL with filters on all the phones. DSL Connection keeps dropping I have spent hours on the phone over the last year and a half with AT&T with very little satisfaction. You said your connection drops when your phone rings, but did not mention whether it happens if you make a call out. When someone rings the phone whilst I am playing online its ok, but the minute they hang up, I lose connection. Same goes for the ring circuit. It syncs then loses connection, and syncs again. starting about a month ago, whenever my phone rings, my internet connection is interrupted. The house was built in 1974. We then went and bought a new modem today, and now I noticed that when the phone rings the first time, nothing happens, but if a second call is made after about 30 seconds, it then loses connection again. Lineman. I have already tried unplugging all of my cordless phones-that did no good. Whenever the phone rings, the internet connection is lost. Play a game such as skribbl.io and it simply doesn't load, meanwhile friends who do not use CenturyLink can load. Can’t Find What You’re Looking For? Answers: Maybe you need to split the phone line just after the demarcation point. Does it happen every time the phone rings, or every time the phone is picked up. The RJ11 is for the ADSL modem only. ... you never know it might end up bumping your ADSL or NBN connection speed up and improving on those odd dropouts. You can also use BTs Ring Back Facility to test - Dial 17070 and select option 1. And EVERY phone etc has to be connected via a filter not just the one at the same socket as the ADSL modem. I have had Bellsouth DSL for 2 years now with no problems but now every time the phone rings or you try to make a call while online, the broadband link light flashes & I get knocked off line. I have a WRT54GS v.6 with one wired and one wireless computer. Basically, the internet connection drops out after a few hours and the only way to get the internet connection back again is to do a power cycle on the router. Check filters and internal wiring. Now I know you said it is your phone frequency, but I have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? Don’t worry—just ask a representative over the phone! My internet connection is interrupted every time my phone (land line ) rings. thanks! I can connect generally at at about 17Mbps with ADSL2+ with a very reliable connection. Domestic dwellings are usually electrically "dirty" and so the DSL can be affected by taking it through the house but that is would be affected all the time, not just when the phone rings. however, this is very annoying. Call 1-855-423-8741 Visit the contact page for more numbers. If you do this, carefully read the phone's specs because some 5+ GHz phones also use the 2.4 GHz band, and these will interfere with the router. Answer Save. I am sure the micro-filters installed and it's correct. The DSL and Internet light would just die and the router would tell me that the connection has died and its trying to reconnect. Playing Among Us, that works. I am very frustrated and piturbed. Now, more complicated games such as Overwatch, it just says connecting to game server. ... Internet and Phone is EXPENSIVE, my phone only rings with sales calls (because they sell your information to everyone) and my Internet connection does not work! As beerhunter2 says you must connect any phone, FAX or Sky box or any thing else that plugs into a phone socket into the BT style socket on the filter only NEVER into the RJ11. Among the tough-to-troubleshoot faults of a phone line are when phone socket corrosion is the issue. Although the DSL side of the filter does not do any "frequency filtering", I believe it does still provide surge/overvoltage protection. So, near 4 months later, its back! My DSL is Bellsouth/AT&T. i have a hp compaq presario cq56-115dx notebook pc and a 2wire 496 wireless rounter and i loose connection during internet exploring. I called them back, and they said they could schedule the phone company to make a service call. Phone Socket Corrosion. Connection problems - If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings. Jan 23, 2012. my wireless connection always drops when my phone rings. we lose internet whenever our phone rings. I have a a desktop computer with a Belkin wireless internet connection. Difference now is that im using a different setup. These were installed in phone boxes leading up to the 1980s and can cause numerous disruptions with a DSL connection, including symptoms that you've mentioned. This also provided another piece of information. especially when doing work related tasks. For many of us, its the easiest way to stay in touch with friends or call loved ones overseas while avoiding costly mobile phone roaming charges. ATT SUCKS! Check all connections. Around new years day, what would happen is the internet would disconnect when I made an outgoing or an incoming call came in. ... Also make sure that DSL cable is connected on the DSL port of your HH and not on red WAN or yellow Ethernet or any other port at the back of your HH. Hi, I'm having a major issue with my brand new Asus DSL-AC68U modem/router. Dsl connection lost when phone rings? Sometimes we have to unplug/replug all the cables to get it to come back up. ... to your phone and when it rings the phone uses most of the connection and that is why you get signed out if you have dsl then you should have no problem with losing your connection when the phone rings. Websites like YouTube, Reddit, etc all work. Look for this when you shop. ~ adsl disconnects when the phone rings. Play skribbl.io on my phone, using mobile data, it loads. I also have a land line with comcast. If your telephone number is withheld use 1470 before dialling 17070 as soon as we hang up the connection problem is resolved. You can also temporarily disable other electronic devices while you try to connect your laptop or phone to the Wi-Fi. Phone ringing disconnects DSL service If your DSL service is disconnecting when your phone rings, you probably have a phone somewhere in the office that doesn't have a DSL filter installed between the phone and the wall jack. I tried what MrPC said, unplugging all my phones and calling again. ARGH! My ADSL connection is very pathetic. Sometimes something really important good be happening and the phone will ring, losing my connection. Then the next day it will drop when the phone rings or is used usually only at certain times of day . 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