View the Warranty and Care information for TimberTech Decking and Railing products. If the deck is wet, they are not noticeable.”. While TimberTech has reimbursed some buyers for the price of the decking, the company has not paid for the labor costs of installing the decking or for the removal and replacement of the stained and discolored wood, the lawsuit claims. Trex vs Timbertech – Warranty A 25-year fade and stain warranty covers all capped composite decking offered through Trex. information here is for reference only. All TimberTech decking materials are resistant to splitting, splintering, rotting or structural damage from termites or fungal decay. Timbertech falsely advertised its XLM decking. After laying down what wasn't stained on a 16x16 foot deck, the rest of the product seems to be reacting with UV radiation and they too are starting to discolor.”, “I am experiencing the same issue with TimberTech xlm desert bronze. Search for a contractor near you who can install TimberTech products. lawsuits can be viewed here. Customer support. You look at the ends of some of these boards and you can see some kind of brown gunk collecting on the end. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. I have a large wrap around front porch that has both frost and extensive (80%) blackening in some areas. Close Menu. The suit is also asking TimberTech to reassess and re-audit all warranty claims regarding XLM decking, including claims that were denied. 7 years ago. Nessun prodotto nel carrello; Search. PRO. Scratching is an issue with all deck materials. Our staff members are not only available to you during the installation phase; you can also find them at our four regional branches and, of course, at our headquarters in Eutin. Servicezeiten. It's as if the boards are weeping the stain. We also use third-party cookies that help us analyze and understand how you use this website. On-site service. All Rights Reserved. working with ClassAction.org are no longer investigating this matter. The warranty for TimberTech AZEK™ decking additionally covers cupping, blistering, peeling, flaking, and cracking. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY (CONTINUED) Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10%. Before commenting, please review our comment policy. residential warranty (10 year commercial). So, I pick this up at Home Depot and tried cleaning the blotches which were noticeable on about 50% of the boards. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. TimberTech is accused of failing to test its XLM decking in a real-world environment before bringing the product to market, thereby failing to ensure that conditions like rain and sunlight would not affect the quality and color of the decking. At TimberTech, we know life's tender moments happen on our tough decks. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. Support zu allgemeinen Fragen rund um unsere Software: Telefon + 49 4521 7600 380. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. At first, it appear to have removed them, but after a day or two and rain, they were still there. It’s time to Go Against the Grain®. The PVC used by the company, however, is allegedly defective and unable to retain its coloring once exposed to rain or sunlight. Any other cleaners should be verified to be vinyl-safe before using. Take advantage of our comprehensive support services. See full warranty details. Access a Claim. This consists of all defects in workmanship and materials including splitting, forming splinters, rotting, and structural damage. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. The products have gotten better but will they ever not fade no eventually they will fade just like anything that is exposed to the elements and uv rays. Occasionally, even when the … Quickly & easily complete registration now with your receipts. The lawsuit describes online consumer complaint boards as “replete with examples of angry customers who paid top dollar for TimberTech XLM and are furious about its performance.” Typical complaints, which describe a number of colors including “desert bronze,” “harvest bronze,” and “twin finish,” include ([sic] throughout): “My TimberTech was discolored from the get go. I tried to wash it off and some of the stain came out but most stayed. Property owners have complained that, in some cases, the decking showed signs of failure on its first day of use, even when installed correctly. Create a new warranty claim for your TimberTech product. Learn about TimberTech's warranty & caring for your TimberTech products. The user can choose between two activation types: single and portable licenses, both of them are permanent. Location of This Business 894 Prairie Road, Wilmington, OH 45177-8847. Attorneys Despite the decking being advertised as maintenance-free, several homeowners have complained that their decking was stained or damaged even when it arrived at their houses. Our support services. Both offer limited warranties that cover material defects, splinters and rot on all of their capped decking products. Timbertech failed to properly test XLM decking. Warranty & Care. TimberTech Warranty Registration. timbertech.com | 4 TIMBERTECH FADE AND STAIN WARRANTY – TERRAIN, … We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Innovative technology, meet sustainable outdoor living. TimberTech is currently facing a class action lawsuit over claims that its XLM range of decking, which is sold in “desert bronze,” “harvest bronze,” and “twin finish” colors, is defective. TimberTech Decking Warranty All TimberTech products are made from a technologically advanced composite wood material that is designed to provide years of low-maintenance use and enjoyment. raikesfam. My project (I'm Folsom near Sacramento CA) was completed in April of 2010 and starting in about 8-9 months I saw some graying and became concerned. See how others have transformed their outdoor spaces. Email support@timbertec.com One of the fantastic aspects of TimberTech's composite deck boards is the longevity and durability that they provide. I assumed this product had gone through at least a couple of years of testing. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. Plaintiff Todd M. Gornstein asserts that the defendants failed to honor their 25-year warranty because these discoloring issues were not deemed a “defect.” According to the TimberTech decking defect class action lawsuit, Gornstein had approximately 700 square feet of TimberTech XLM Mountain Cedar decking installed in 2009. Necessary cookies are absolutely essential for the website to function properly. And we back that up with unprecedented warranties. TimberTech’s XLM line of outdoor decking is treated with polyvinyl chloride (PVC) and advertised as being easy to maintain and longer-lasting than wooden or other composite decks. However, while these PVC decking product warranties guarantee replacement of the defective product, oftentimes, homeowners are greeted with resistance from the manufacturers when they make claims to get replacement decking pursuant to their warranties. You would think AT LEAST the product wouldn't ooze any compounds that make up its structure or its coloration. If there are problems related to internet connection, just download and run the appropriate patch from your personal page. You also have the option to opt-out of these cookies. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. Business Details. According to the lawsuit, the decking’s protective coating deteriorates prematurely, causing the decking to show obvious discoloration, which has been described by property owners as “milky white,” “chalky,” “like diluted milk” and “dark brown.” Consumers who bought or own the XLM decking line on their properties may be able to take part in this lawsuit to seek compensation for repair and replacement costs, among other damages. Our best-in-class warranties. A class action lawsuit allows people who have faced the same problem to come together and seek compensation from a company. A list of open investigations and Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. According to the lawsuit, TimberTech failed to conduct adequate tests before approving and selling the product and should have known that the PVC used to treat the decking made it susceptible to color deterioration. Email Save Comment 6. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com | 2 TIMBERTECH® DECKING, DRYSPACE & ACCESSORIES WARRANTY 25-Year Limited Residential Warranty 10-Year Limited Commercial Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property New cases and investigations, settlement deadlines, and news straight to your inbox. Close Menu. The only thing as enduring as our premium-performance decking? Timbertech vs Trex: Warranty. We tried washing them off again, but no go. The industry's best warranty coverage extends to lighting, railing, pavers, and more. Register TimberTech products within 30 days of receipt of product to be eligible for our limited warranty. Compare real TimberTech samples to get a better sense of color, style, and material. View the Warranty and Care information for TimberTech Decking and Railing products. That’s why TimberTech backs its premium outdoor products with industry-leading warranties. This site uses cookies to ensure you get the best experience. TimberTech advertised its decking as reliable, low-maintenance, dependable and “attractive for years.” Plaintiffs in the lawsuit allege that they chose TimberTech’s XLM decking because of its purported longer lifespan, but experienced problems almost as soon as the decking was installed. 1-800-307-7780. This category only includes cookies that ensures basic functionalities and security features of the website. TYPES OF LICENSES. TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. Immediately after washing off the deck after the contractors were finished, we noticed irregular blotches and spots that looked like diluted milk. Boy I'm a sucker. Make the best choice for your home. Rockin' Fine Finish. Rest assured, we have you covered. What types of licenses exist? TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade | Free catalogue ; Products Decking . They recommended using Krud Kutter cleaner. The Spark your creativity and start your personalized design plan. Of course, when you build the best products, backing them up is easy. Custom deck design software, 3D outdoor living spaces. Real projects. TimberTech has compiled this Maintenance Guide to provide a thorough resource for technical information and installation instructions for our deck boards and railing systems. Support is free during the first 6 months after the purchase and included in the Annual Software Maintenance Fee thereafter. These cookies will be stored in your browser only with your consent. We promise protection from cracking, peeling, and more. Garantie- und Pflegeinformationen für Dielen- und Geländerprodukte von TimberTech lesen. Ⓒ 2020 AZEK Building Products. Learn about TimberTech's warranty & caring for your TimberTech products. This website uses cookies to improve your experience while you navigate through the website. A deck's beauty and durability should stand the test of time. Informieren Sie sich über die TimberTech-Garantie und die Pflege Ihrer TimberTech-Produkte. The TimberTech guarantee goes beyond decking. See our Legal Disclaimer page for all legal notices. File a Claim. TimberTech Buildings online guide; Contacts. ReliaBoard and DockSider products offer a 30-Year Limited Warranty – Structural (Residential Only) and 10-Year Limited Warranty – Structural (Commercial). I purchased the Twin Finish in grey, but some of the boards after taking off the shrink wrap were stained with some kind of brown material. For more information, visit http://www.timbertech.com/warranty-and-care/ "timbertech problems?" 1-800-307-7780. Both companies provide their customers a 25-year limited warranty. To receive further information on other TimberTech products visit www.timbertechuk.co.uk or call 029 2080 3756. By mid spring with the warmer weather a rapid progression to black occurred which in some areas is now complete. He says that the decking began to fade and develop a milky … Featured Answer. We believe a deck should stand the test of time. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. We sent several pictures (Artifacts 1-5 below) and the lumber company, Safrit’s Lumber in Beaufort, NC, sent the requested receipts. Close Menu. TimberTech decking is a composite material made of wood particles and high-density polyethylene, with added compounds to resist rot, mold and scratching. We believe in beautiful homes — and that includes the planet. TimberTech AZEK . • TimberTech EDGE™ – 25-year product warranty and 25-year fade & stain warranty. Kind Regards, TimberTech Warranty Team. Their current lineup is tiered as well, so there are styles for budget-conscious homeowners along with premium products … TimberTech / AZEK Porch Fade & Stain Warranty . Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. TimberTech AZEK . AZEC, TimberTech and Wolf Home Products offer manufacturer’s warranties with their products. 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