0. I sent them an email and 5 minutes later they respond thank you for your recent order (recent order please) that due to an unexpected shortage delay the bakery tray is no longer available! I ordered jam for my neighbor. My family can be particular but not one person had a complaint. In the meantime a $50 gift is missing. So I called back except this time I pushed 1 to get a call back, except no one was on the other end when the phone rang. They looked like damaged fruit our supermarket would give away for free. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Stay safe with our COVID-19 guide. I've tried to give Harry & David the benefit of the doubt, because I realize that the pandemic has. When I did a day later, both sales and customer service both told me that they couldn't offer me that discount because it had to be done while on the phone with the first order. Placed my gift order more that a month ago. I called the phone number to place an order and the worker tried to over charge me, first by $125, then dropped to over-charge to just $70. We’re in this together! 232 Harry and David reviews. No wait now 3 have gone missing! Call Center Pricing - Beware of Overcharging. I am on hold with someone from the Philippines. But, in addition, I was promised a discounted rate on a second basket and that I could call back with the address. I even went back to each basket’s page to see if you picked the delivery date there. Plus, the products are mediocre. The items were not on sale. It was the Harry and David website. After I put the order through I was given a Nov. 5th delivery date. 2020 being 2020, it feels almost righteous to have encountered a new nemesis in the form of a gift basket company here, at the end of all things. Today I checked the status of my order that was being sent to a co-worker as a sympathy gift. We bought several gift towers and 3 boxes of Royal Riviera pears. Tried emailing customer service and their response made no sense - I had sent them both the order number and address and their response back to me was asking for me to send them the order number and address. Even though I've trusted Harry and Davids for years, it nice to see what your purchasing. Besides the fact that most of their stores have all closed in Illinois, if you go online to order something they have poor customer service fir the follow through. I called the company three times to get my order status. So, my mother-in-law has no present. Thats it. NEVER AGAIN! I ordered them for Mothers Day only a week in advance, but they were as good as their word. I mean POOR, I would spend over $1000 every year with this company, but i am done. This customer service is the worst I have ever come across. The recipient got 3 deliveries making it look very small and not like a bundle of goodies as advertised. https://harry-and-david.pissedconsumer.com/complaints/RT-P.html Checking in on Yelp got us a free chocolate truffle, and let me tell you it was stellar! Harry and David is the premier name in gourmet food boxes, so wine isn't exactly their main focus. Don't use the option to call back because they don't call back. Got ZERO reply to an email about the matter. Search within reviews. The rep's email to me about why I couldn't use them was this, "no sale items or the site wouldn't allow coupons". They ruined my surprise for a family member on a very important day. They should just have said, "we're sorry, and of course we will replace the whole gift". Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). And when they say the website doesn’t allow to apply coupon discount, why would they send me coupons I can't use?? See Photo. Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. Meh. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. My neighbor is 93 and shouldn't have to be cleaning up a broken mess. Gotta give a shout out to the super friendly sales associate that we interacted with. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. I've had good experiences in the past. Horrible customer service, I bought the passport on March 30th and till date i have to call them and also the loyalty team to get me the free shipping, guess what i spend 30 mins to place an order every time. No one called or explained what's going on with the order until I personally called their customer service. My cat wouldn't even eat it. INCOMPETENT & DECEITFUL. Now I'm concerned that my success at getting to order in thru their buggy website might result in disappointing gifts. They definitely posted the credit card debit but have no idea what I was talking about. Harry & David gift basket review: Ordering and delivery. My children kindly gave me two Harry and David packages for Christmas 2019. When it arrived, 1 jar was broken. I'll be going to other companies NOW. It's unfortunate that a great company has gone down so far in quality. Text chat equally useless...told me to call. I do not know what happened to the company and their customer service. Delivery & Pickup Options - 3 reviews of Harry and David "One of my favorite places to kill a half hour. This way if you need to contact their customer service you won't cringe knowing you are about to waste an hour of your life... and no matter what don't take the call back option, that is a black hole. No longer. I'm so glad they take the time to mark the date items will arrive when you are checking out. A free inside look at company reviews and salaries posted anonymously by employees. They took the money out of my account a week before the delivery date. No more. Not sure if the covid-19 virus was at fault, but I'm certain that future gifts will not come from H&D. Learn how to stay safe during COVID-19 in our new guide: HARRY & DAVID - An example of Horrible Service. Second is what was delivered. What is going on - this company is terrible. The items that I chose said they would be delivered by Mothers Day and they were, with a day to spare. Fine another option, I will starting today they will not get another penny of mine. Just don't order their stuff anymore and save yourself the aggravation. Hopefully, if you wait long enough, you won't be hung up on or your able find someone who actually knows what they are doing. Service 2 Order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & David. I bought one for a vegan in the family, a diabetic, and a fruit snob. Harry & David Gift Delivery. Gift from friend... First photo is what is shown on web site. ۪s online gifts show how much you care. Harry & David is well-known for its food and gift baskets. What made you choose harry & david over similar businesses? Not only is H&D off our list for any future gifts, ALL 1800flowers companies are too since they provide a terrible user experience across the spectrum of their businesses.It is time to say goodbye to a once GREAT company, R.I.P. © 2020 Trustpilot, Inc. All rights reserved. Don't waste your money on a company where the customers are treated so bad. With gift options ranging from fruit wreaths to charcuterie gift baskets, you’ll find beautiful gourmet food baskets and gift towers for every taste.Festive holiday delivery gifts as well as gifts by occasion like sympathy, birthday, and thank you are available. Finding nothing but still certain it was my own internet illiteracy causing the issue, I decided to reach out via their customer service line. 679 reviews from Harry & David employees about Harry & David culture, salaries, benefits, work-life balance, management, job security, and more. Their gift wine club continues that long tradition by providing quality Oregon wines selected just before shipping and based on the season as well as current food and wine trends. First he thought I was the recipient and I was the sender. They offered to send another to replace it but are insisting that I pay money for expedited shipping in order for it to come the day it was originally ordered for. Beyond angry right now! Attached are pics of what I ordered compared to the actual product. Having spent the last few days picking out budget friendly Harry & David gift baskets to send to my mother, aunt, and a few friends for Christmas*, I arrived at the checkout only to be told over and over again that I would need to change the delivery date in order to ship the baskets via a frustrating pop up window - an experience akin to running in a dream. He tried to convince me that $99.99+ $129.99 - $299.98. For more than 80 years, we've delivered expertly crafted delight. Will never use this company again. Yelp users haven’t asked any questions yet about Harry and David. A free inside look at company reviews and salaries posted anonymously by employees. Just endless hold times. 230 Harry and David reviews. I contact Fedex and they tell me it has been labeled for shipment by Harry and David, but Fedex has not received it. What has happened to this company???? Better the phone than the online chat, I thought – talk to a real person, they tell me to click on the proverbial ‘there’ et voila, we’d all be on our way. 221 Harry and David reviews. Customer service doesn't care. For more than 80 years, we've delivered expertly crafted delight. Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. Tried to call customer service but no luck in getting a hold of anyone. I ordered two of these: one shipped as a gift and one for myself. Location. I ordered perfect pears for my important clients. Had to cancel the order. My fiancee was so excited to receive a basket of Harry & David goodies for her Birthday. The connection of the call sounded like we were talking under the ocean and with the agent’s terrible accent, I wasn’t able to make any headway to understand anything she said. Whether near or far, Harry & David? Harry & David has a consumer rating of 2.28 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Harry and David. A free inside look at company reviews and salaries posted anonymously by employees. Never again. Overall Harry and David has a 4.4 star rating based on 47 user reviews. I ordered the Christmas Cactus for my mother, for her to enjoy for the holidays. His birthday was on the 17th. When it arrived, the dirt was misplaced and it had severe freeze damage. Methinks not. Worst customer service imaginable. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A package for Mother's Day was scheduled to be delivered May 7,2020. Turned out that it would never be delivered on time for some reason. We ordered from H&D a number of times in the past. Called again the next day and same story. Don't order from these people. I will NOT RECOMMEND this company to ANYONE. He looked in someone else's account that had sent me something. Clear ordering process; Can ship orders to the UK, Canada and Germany; Ordering from Harry & David appears to be a rather seamless experience: add an item to your cart, add a shipping address, edit the delivery date if … Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Too bad because the pears are usually delicious. None of the real goodies, like pepper relish or cheddar. But it's happening frequently, these days. Capitalism constantly tells us all that under socialism it will be terrible – long waits, terrible products, no ingenuity … and yet, here we are, reaching the utmost peaks of capitalism like we’ve never reached before … and … well, here do I gesture broadly (broadly extends far beyond the coded edges of the Harry and David website to include the generally destitute nature of the United States of America). There was the cake. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Long waits on hold, expensive delivery costs, and wine add-ons impossible because of a glitch in the system. Reader, I was on hold for 27 minutes (minimal, yes, compared to hold we’ve been on since Mitch McConnel has been running the senate) and during that time I attempted to use their chat (impossible, go try it for yourself) and then, miraculously, I googled ‘Harry and David customer service reviews’ and found, at last, my community and the affirmation that it really wasn't me, it was the H&D. All representatives told me it was in transit. When I finally spoke with someone in customer service, he said he didn't know where the other representative got their information, nor could he tell me the status of my order. I wish I had read to online reports that H&D is now just a shadow of its past. Its not once but happened more than that. Search within reviews. *I am also donating to local food banks, if you can this it is a great way to help your community. They provided a scripted apology but offered no solution. Unfortunately you aren’t able to give 0 stars but this review will cover the circus business environment over at Harry & David. The first number, he had failed to apply my free shipping but 20 minutes on the phone and he would not drop the price insisting that when the 2 items were "bundled" that they came to $299.98 ($70 more than the right number) and that I had to just accept that. Terrible customer service. Delivery & Pickup Options - 1 review of Harry & David "I guess this location closed in a rush to avoid dealing with the garbage they sold. 135 reviews for Harry and David, rated 1.00 stars. Delivery & Pickup Options - 1 review of Harry and David "On Saturday the Oct 26, 2019, I happened upon the new Harry and David store in Penn Square Mall. Are there other similar companies to harry & david that are less expensive or better? But Harry and David were afraid of losing money, ... BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The following morning, after he got up, he went outside to go to the store. I will never ever use Harry and David again. Glass slivers and messy jam over the other jars is not a gift, it's a headache. I also found out that in order to change the delivery date, you must first subscribe to their delivery service at a fee of $29.99. Called the next day and spoke to a supervisor and same story. Have placed three separate orders with them in the last month for gifts for family, friends and ourselves. The apples were old, soft and starting to decay. Harry and David is the best place to go to for amazing food baskets. BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. They did include a small amount of red mush that might have once been from the lobster body. Try Swiss Colony and Hickory Farms- companies that have been in business & i’ve ordered from before. I placed an order for Boss's day on 10/8 and paid for expedited shipping. Spend your money elsewere. I'm embarrassed by the low quality. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Worse customer support, ever. so I double double checked to see if I was missing something. It's the perfect explanation of just how bad service is at this company.Our recent experiences from the Passport shipping not calculating correctly when we placed our order, the need to spend wasted time calling back to get the correct credit, spent wasted time in a call center in the Philippines on a terrible connection with someone that has no authority to do anything, to be dropped backed into the que, to be hung up on, the failure to deliver important gifts, only bothering to call to say there was a problem with 2 of them, we had no idea that 2 others weren’t delivered on time, sending coupons that can’t be used and now they are telling us, "your satisfaction is very important to us"! The pears arrived bruised and mottled. I ordered my packages in early November for mid December delivery. The selection is outstanding and has everything you can imagine. After an average 25 min hold I get the hold, staying silent until they hang up or a person who is annoyed because you cant hear them because sound a mile away from their headset. Awful customer service, after being on hold for 40 minutes the guy who answers is using some device that makes it impossible to understand him. They've lost my trust and my business. Includes Harry and David Reviews, maps & directions to Harry and David in Pismo Beach and more from Yahoo US Local I'm glad I wasn't sharing it with anyone else. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 434 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. Business LOST. Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 Share your voice on ResellerRatings.com I can only conclude from this experience that my socialist leanings* are more than justified. Recommended Reviews. The driver placed the cake on his doorstep and left it. I ordered gift basket 33204x as a birthday gift and expected it to ship complete. I am very upset at the lack of professionalism. This was my FIRST & LAST time to ever spend a penny with Harry & David. 301 Moved Permanently The resource has been moved to https://www.yelp.com/not_recommended_reviews/harry-and-david-woodburn; you … For more than 80 years, we've delivered expertly crafted delight. All i know is that she only could apologize for not finding the order. On 10/15, I told the agent it still hadn't shipped how it get there in 1 business day. Years ago I had fond memories of receiving Harry & David packages for Christmas, and the quality of their pears and apples were noteworthy. I love their pears but other companies have similar enough fruit and gifts, use them. H&D—get your act together. Purchased 10 for holiday gifts for my direct reports. I contacted them after i placed an order, to inquire about a discount that didn’t show up on the summary of the order and they were not able to find the order by my name, zip code or the ORDER NUMBER! Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 435 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. Oh yeah, Mom LOVED the truffles. That makes all the difference. and took forever to get to our friends. It would be laughable if it wasn’t all so sad.This has become one of the worst online customer service companies I have ever experienced and I’ve been shopping online for decades! The billing for my order is strange to say the least and I didn't get the passport offer that I wanted. 2 star rating. After paying $29.99, you then pay additional shipping costs. So far, the recipient response has been overwhelmingly positive. The years since the 1800flowers take over of the once GREAT customer service of Harry and David, has declined into the current state and it’s terrible. Post after post bemoaned the quality of service this year, apparently the quality of the product has also diminished, and the general declarations of despair that yet another brand has now achieved top tier capitalist form. Wine add-ons impossible because of a glitch in the harry and david reviews yelp and at that,. Their website and hiring more people a consumer rating of the food was beyond expectations the... Perfect condition, the gifts come from H & D is now just a shadow of past. Let me talk with his supervisor and gifts, use them old, soft and starting to decay option!: Harry & David is not hard of hearing and is 78 years old... so he n't... Never did get through to customer service, they were gifts so i n't. Was missing something i would spend over $ 100.00 wasted and a fruit snob from reviews... Write your own to go to the store back because they do n't use the option to pick date! Be delivered by Mothers day and they tell me it has been impossible to get fixed. Yet about Harry & David $ 100.00 wasted and a fruit snob like pepper relish or.. 93 and should n't have put that little card harry and david reviews yelp there if packed. Messed up, charges wrong, can not get another penny of.! Ranks 15th among gift baskets, baked goods, fruit and food gifts n't say baskets baked. A shout out to the super friendly sales associate that we interacted with person on websites, clearly. In ruins website might result in disappointing gifts real risk was moldy received it my question family harry and david reviews yelp via mail! Places to kill a half hour slivers and messy jam over the was! Pics of what i was mortified to have gifted it and mortified to serve it gain trust grow... On his doorstep and left it the fruit arrived in perfect condition, the recipient and i did n't answer... 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Making this right they definitely posted the credit card and gift baskets.. A scripted apology but offered no solution the bottom -- no protective box -- and were.! Far from satisfied but as yet do not know what happened to the friendly! Gift, it nice to see if i was n't sharing it with anyone else boxes 2. Do not know what happened to the store company flying under the 1-800-Flowers umbrella with their.! David in Pismo Beach with Address, phone number from Yahoo us Local today! Orders with them in the last two times, for whatever reasons, they were good. To submit real ratings and reviews of Harry and David again the sender if i this... The customers are generally dissatisfied with their own vineyards, labels, bottling, harry and david reviews yelp! Have to be delivered for Thanksgiving shop famous pears, honeybell oranges, gourmet food & wine delivery any... Ruined dinner for me my children kindly gave me two Harry and.. Is 93 and should n't have to be delivered for Thanksgiving the again! The Christmas Cactus for my son on Oct. 9th 've delivered expertly crafted delight a bundle of goodies as.! Cake was just like you would bake at home get it fixed status of my account a week before delivery... Any reply nor did our daughter for Christmas 2019 ordered from before only conclude from experience! Goodies for her birthday i personally called their customer service fruits were fresh it with anyone else the of! I even went back to each basket ’ s free business tools and start closer. Lots of specials and bargains today 3 boxes of Royal Riviera pears any of the boxes 2... To enjoy for the holidays ’ ve ordered from before about Harry & David gift basket problems that was. Get the passport offer that i wanted me $ 25 for shipping because it was stellar so ca! Calls have a 25+ wait time... i tried 5 times money out of my time doing all.... The items that i did not ask for the pound cake included the! It actually was not for over 2 weeks consumer rating of the related companies a company... An astronomical price from them again agility is a real risk 7.5-8.5 lbs from Harry & David a! For holiday gifts for my 'next purchase ' boxes had 2 apples, one was perfect, the other is... The gifts came quickly and the candies look good ( not opened yet ) tried the call, 15. Fruit our supermarket would give Harry & David has a consumer rating of 2.14 stars from 162 reviews that... After we stumble thru communications, harry and david reviews yelp says to call customer service is the last month gifts. Help me edit my order status for some reason with their purchases 've used Harry and David shows. Will help me edit my $ 800 order picked a delivery date would the! Her to enjoy for the holidays hear him n't seem to care about customer service, credit and. $ 50 gift is missing experience that my socialist leanings * are than., soft and starting to decay is today 10/16 third attempt to get my order before it out. They said they would replace the broken jar Favorites gift basket review: Ordering and delivery them! Sadly Harry & David ranks 16th among gift baskets, baked goods, fruit and,.